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33
docs/faq.md
33
docs/faq.md
@@ -30,33 +30,30 @@ var isInstalled = File.Exists(updateDotExe);
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## Distributing
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1. **Can I distribute update files on IIS?**
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Yes you can, see [Microsoft IIS](using/microsoft-iis.md) for details.
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Yes you can, see [Microsoft IIS](using/microsoft-iis.md) for details.
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## Installing
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## Installing
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1. **The Initial Install via `Setup.exe` is failing. How do I learn what is going wrong?**
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Check `%LocalAppData%\SquirrelTemp\SquirrelSetup.log` for logs related to the initial install.
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1. **Installer application doesn't do anything. The animation flashes but the application never starts.**
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The app is likely crashing on the first run (see [Debugging Installs](using/debugging-installs.md) for details).
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2. **The Installer seems to be blocked in Enterprise environments. How can confirm this?**
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Squirrel may be prevented from installing if Group Policy disallows the running of executables from `%LocalAppData%`. In this case, the "show log" button on the "installation failed" dialog will fail because `Update.exe` can not run to create a log file.
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The `Setup.exe` for your application should still copy files to `%LocalAppData%\SquirrelTemp` as a pre-installation step. To verify that Group Policy is restricting you, execute `Update.exe` from the command line:
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```
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C:\>%LocalAppData\MyApp\Update.exe
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This program is blocked by group policy. For more information, contact your system administrator.
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```
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The best course of action is to request that executables for Squirrel and your application be whitelisted by your corporate overlords.
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4. **No Shortcuts are Created for my Application**
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1. **The Installer seems to be blocked in Enterprise environments. How can I confirm this?**
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Squirrel may be prevented from installing if Group Policy disallows the running of executables from `%LocalAppData%`. In this case, the "show log" button on the "installation failed" dialog will fail because `Update.exe` can not run to create a log file.
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The `Setup.exe` for your application should still copy files to `%LocalAppData%\SquirrelTemp` as a pre-installation step. To verify that Group Policy is restricting you, execute `Update.exe` from the command line as follows:
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```
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C:\>%LocalAppData\MyApp\Update.exe
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This program is blocked by group policy. For more information, contact your system administrator.
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```
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The best course of action is to request that executables for Squirrel and your application be whitelisted by your corporate overlords.
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1. **No Shortcuts are Created for my Application**
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Verify that the NuGet Package Metadata `id` property doesn't have a [space or \[dot\]](https://github.com/Squirrel/Squirrel.Windows/issues/530) in it.
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5. **Can I use a different name for the `Setup.exe` install application?**
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1. **Can I use a different name for the `Setup.exe` install application?**
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Yes, you can rename the `Setup.exe` to what ever you wish (e.g., `MyAppSetup.exe`) ([see #611](https://github.com/Squirrel/Squirrel.Windows/issues/611))
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6. **Virus scanner is returning false positives on `MyApp.exe` or `Update.exe`. What can I do?**
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1. **Virus scanner is returning false positives on `MyApp.exe` or `Update.exe`. What can I do?**
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[Application Signing](using/application-signing.md) will help. In addition, you can submit false positives to the various antivirus authors (e.g., [Symantec](https://submit.symantec.com/false_positive/), [Microsoft](https://www.microsoft.com/security/portal/Submission/Submit.aspx), [AVG](http://www.avg.com/submit-sample), [Comodo](https://www.comodo.com/home/internet-security/submit.php), [McAfee](https://support.mcafeesaas.com/MCAFEE/_cs/AnswerDetail.aspx?aid=65), [List of Submission Locations](http://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-vendors.htm), [see #218](https://github.com/Squirrel/Squirrel.Windows/issues/218#issuecomment-166406180)).
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7. **Why is my application icon mangled after installation?**
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Application icons specified in the [NuGet Package Metadata](using/nuget-package-metadata.md) must be of type icon (.ICO) rather than an image file (source: [issue #745](https://github.com/Squirrel/Squirrel.Windows/issues/745))
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1. **Why is my application icon mangled after installation?**
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Application icons specified in the [NuGet Package Metadata](using/nuget-package-metadata.md) must be of type icon (.ICO) rather than an image file (source: [issue #745](https://github.com/Squirrel/Squirrel.Windows/issues/745))
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## Updating
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